STAFF FAQ

  • When is Registration Due?

    EOD Wednesday, Sept 16

  • How do I book my hotel?

    Do not book a hotel room. 


    Your room at the Arizona Biltmore will be booked by the events team. A confirmation email will be sent to you by the end of September.

  • Travel Expense Policy

    The Zillow Travel and Expense Policy applies to Rentals Unlock. Therefore, you’re responsible for the payment of your hotel room, taxes, resort fees and incidentals at check-in with your corporate card. 


    Also note:

    • Your airfare should be booked through the Zillow Travel Portal, which can be found as a tile in Okta.
    • Please mark your check in and check out dates in the registration form. 
    • Only official event dates will be reimbursed via Workday. Any additional nights are at your own expense. An extension is subject to hotel availability.
    • Ground transportation will not be provided or arranged on your behalf. 

  • How do I book my flight?

    Your airfare should be booked at least 2 weeks before Unlock, through the Zillow Travel Portal, which can be found as a tile in Okta.


    In your email, you have been designated a day of arrival: Sunday or Monday. If you need to arrive earlier or later, please let Laura Chan Pytlarz know. Only approved people are allowed to arrive on Sunday. 


    Only official event dates will be covered. Any additional nights are at your own expense. An extension is subject to hotel availability.

  • When should I plan to arrive and depart?

    Arrivals

    • Your email from events@zillowgroup.com will indicate whether you have a Sunday or Monday arrival. 
    • Sunday arrivals: Please arrive any time ready to go for Monday morning rehearsals or set up. 
    • Monday arrivals: Arrive by 2pm local time as you will have specific onsite duties assigned (possible examples: meet with clients, Hub training, and help set up the event) or your based on your rehearsal schedule.
    • Please note that we will book your hotel room on your behalf. Only official event dates (shared in your original email from events@zillowgroup.com) will be reimbursed via Workday. Any additional nights are at your own expense. An extension is subject to hotel availability.

    Departures

    • Unless otherwise told, staff can depart any time on Thursday.  

  • I can't go anymore, what now?

    Please email events@zillowgroup.com and let us know. Also include your event lead, content lead, sales lead or product leads.